Welcome to Treelane. Our Terms of Service outline the rules and guidelines for using our platform. By accessing or using Treelane, you agree to comply with these terms. These terms govern all aspects of your engagement, including account registration, subscription management, and usage policies.
To use Treelane, you must be at least 18 years old or meet the minimum legal age requirement in your country. By creating an account, you confirm that you meet this requirement. If we discover that an underage user has provided false information, we reserve the right to terminate their account immediately.
Users are required to register for an account to access certain services. When registering, you must provide accurate and up-to-date information. You are responsible for maintaining the security of your account credentials. Treelane will not be liable for any unauthorized access due to negligence in safeguarding login details. If you detect unauthorized activity, contact our support team immediately.
Treelane operates on a subscription model with a monthly fee of ₹30. Payments are securely processed through our third-party providers. By subscribing, you authorize recurring billing until you cancel. Failure to make payments may result in account suspension. Subscription fees are non-transferable, and users must ensure their payment information remains up to date.
Refunds are processed under the following conditions:
Refund requests must be submitted via email to help.treelane@gmail.com. Refunds will be processed within 7-10 business days. Abuse of refund policies may result in account suspension.
Treelane expects users to adhere to ethical and legal guidelines. Users must not engage in harassment, fraud, spamming, or other disruptive activities. Any misconduct may lead to a warning, suspension, or permanent ban from the platform.
Treelane provides a one-to-one chat feature to facilitate communication between users. The chat feature must be used responsibly and ethically. Users are strictly prohibited from engaging in the following activities:
Treelane reserves the right to monitor chat activity to ensure compliance with these guidelines. Any violation of chat policies may result in warnings, temporary suspensions, or permanent account termination.
Treelane reserves the right to suspend or permanently terminate user accounts and contracts if users violate our policies, engage in fraudulent activities, mislead other users, or participate in unethical or illegal behavior. Actions that can result in account suspension or termination include, but are not limited to:
Treelane reserves the right to immediately remove any contracts or suspend accounts found to be in violation without prior notice. Users who believe their account was wrongfully terminated may appeal by contacting help.treelane@gmail.com. However, Treelane retains full discretion over final decisions regarding account status.
Treelane is not liable for indirect, incidental, or consequential damages resulting from the use of our platform. While we strive to provide uninterrupted services, we do not guarantee availability at all times.
Treelane reserves the right to update these terms periodically. Continued use of the platform after updates constitutes acceptance of the revised terms. Major changes will be communicated through platform notifications or email.
If you have any questions or concerns regarding these terms, please contact us at help.treelane@gmail.com. Our support team is available to assist you with any inquiries.