Privacy Policy

1. Introduction

Treelane is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information.

2. Information We Collect

We collect the following personal information when you use Treelane:

• Email Address: Used for account creation, notifications, and support communication.
• Phone Number: Used for verification, account security, and customer support.
• Address: Required for billing and service-related verification.
• Device Information: Includes device type, IP address, and usage logs to enhance security and improve user experience.
• Payment Information: If applicable, we collect payment details securely through third-party payment processors. We do not store payment details.
• Usage Data: Information about how users interact with Treelane, such as visited pages and time spent on the platform, to improve services.

3. How We Use Your Information

We use your personal information for the following purposes:

• To create and manage your account.
• To provide customer support and respond to inquiries.
• To send important updates about your subscription and our services.
• To improve our services and enhance user experience.
• To prevent fraud, unauthorized access, or any harmful activities.
• To comply with legal obligations and regulations.

4. Data Security

We implement strict security measures to protect your personal information from unauthorized access, disclosure, or alteration. Our security protocols include encryption, access control, and secure server storage.

5. Data Sharing and Third-Party Services

Treelane does not sell, rent, or share your personal information with third parties except in the following cases:

• When required by law, legal process, or regulatory authorities.
• To process transactions securely through trusted third-party payment processors.
• For analytics and performance monitoring through secure and reputable third-party services.

6. Your Rights

You have the right to access, update, or delete your personal information. If you wish to exercise these rights, please contact us at help.treelane@gmail.com.

7. Data Retention

We retain user data only for as long as necessary to fulfill service requirements or legal obligations. Once data is no longer required, it is securely deleted.

8. Deleting Your Account

Users may request account deletion at any time by contacting Treelane support at help.treelane@gmail.com. Upon request:

• Your personal data, including email, phone number, and address, will be permanently deleted from our system.
• Any active subscriptions will be canceled, and refunds will be processed based on our refund policy.
• Some data may be retained for legal or security reasons, such as fraud prevention or compliance with regulatory requirements.
• Account deletion requests are typically processed within 7-10 business days.

9. Cookies and Tracking

Treelane uses cookies to improve user experience. Users can control cookie settings in their browser to limit tracking.

10. Changes to Privacy Policy

Treelane reserves the right to update this Privacy Policy at any time. Users will be notified of any significant changes.